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Data request

Last updated: October 23, 2026

You can see, correct, export or delete the personal information Marmot Cinema holds about you. Some of it you can do yourself in the app. For everything else, send us a request.

  • Do it in the app
  • Send a request
  • What you will receive
  • Verifying it is you
  • Timing and complaints

Do it in the app

  • Change your username and notification settings in Profile.
  • Delete your account in Profile → Delete account, then type the confirmation phrase. This permanently deletes your account, your email address and your profile, and removes your votes and comments. You leave every room: rooms where you are the only admin pass to another member, and rooms with nobody else are deleted. It cannot be undone.

Comments are also deleted automatically 7 days after they are posted.

Send a request

Email privacy@marmotcinema.com from the address you use to sign in, so we can match the request to your account. Tell us which of these you want:

  • Access: a copy of the information we hold about you.
  • Correction of information that is wrong.
  • Deletion, if you cannot use Delete account in the app, for example because you lost access to it.
  • Restriction or objection to how we use your information.
  • Withdrawing consent, for example for push notifications.

These cover the access, rectification, cancellation and objection (ARCO) rights under Mexican law, and the rights under the GDPR and similar laws that apply to you.

You can copy this into your email:

Subject: Data request

Request type: access / correction / deletion / restriction or objection / withdraw consent
Email address on my account:
Username in the app:
Details:

What you will receive

For an access request we send a copy, in a file you can open on a computer, of what is linked to your account: your email address, username, language and notification settings, the rooms you belong to and your role in them, the movies you added, your votes, and the comments and notifications that have not yet expired.

Verifying it is you

We act on requests that come from the email address on the account. If we are not sure, we may ask you to confirm in a way only the account owner can, such as signing in to the app. We never ask for your sign-in code.

Timing and complaints

We reply within the time required by the law that applies to you. When information is deleted, copies in provider backups are removed on the provider’s normal backup cycle, as described in our Privacy Policy.

If you are not happy with how we handled a request, you can complain to your local data protection authority. For other questions, see our contact page.

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